Maintenance & Support Package Builder

Turn one-time $15K projects into $15K + $1K/month recurring revenue.

What This Skill Does

Input: Software delivered Output: 3-tier maintenance packages with pricing, what’s included, support SLAs

Standard Package Tiers

Basic Support – $500/month

✅ Bug fixes (4-hour response time) ✅ 2 hours/month of updates or changes ✅ Email support (M-F, 9-5) ✅ Monthly backup verification ✅ Security updates

Who it’s for: Clients who want peace of mind, minimal ongoing changes

Professional Support – $1,000/month

✅ Everything in Basic, PLUS: ✅ Priority bug fixes (2-hour response time) ✅ 5 hours/month of feature updates ✅ Phone + email support ✅ Quarterly strategy call ✅ Performance monitoring

Who it’s for: Growing businesses that need ongoing improvements

Premium Support – $2,000/month

✅ Everything in Professional, PLUS: ✅ Critical bug fixes (1-hour response time) ✅ 10 hours/month of development time ✅ Dedicated Slack channel ✅ Monthly feature planning sessions ✅ Priority feature development

Who it’s for: Mission-critical systems, high-growth companies

How to Present Packages

After delivery, during training:

“The software is built and working great. Here’s what I recommend for ongoing support…

You have three options:

Option 1: No Support Package

• You can email me if something breaks, I’ll fix it on a project basis
• Typically $150/hour for fixes or updates
• Unpredictable costs, slower response times

Option 2: Basic Support ($500/month)

• I fix any bugs within 4 hours
• Includes 2 hours/month for small updates
• Predictable monthly cost

Option 3: Professional Support ($1,000/month) – MOST POPULAR

• Priority support, 5 hours/month of updates
• Perfect for businesses that want to keep improving the software

Most of my clients go with Professional. It’s like having a developer on retainer without the $75K salary.”

What to Include

Bug Fixes: Always included (it should work as promised) Feature Requests: Bill hourly or include monthly quota Hosting Costs: Pass through to client or bundle into package Updates/Security: Include in all packages (protects your work)

Pricing Strategy

Formula: Monthly package = 5-10% of original project cost

• $15K project → $750-$1,500/month packages
• $30K project → $1,500-$3,000/month packages

Why Clients Buy Maintenance Packages

✅ Peace of mind – Someone to call when things break ✅ Predictable costs – $1K/month vs uncertain hourly bills ✅ Continuous improvement – Software gets better over time ✅ Priority access – Their requests don’t wait in line

Why YOU Want Recurring Revenue

✅ Predictable income – $5K/month recurring = financial stability ✅ Easier than new clients – Existing clients already trust you ✅ Compound growth – Each project adds recurring revenue ✅ Higher business valuation – Recurring revenue = 5-10x annual value

Math:

• 5 clients × $1K/month = $5K/month = $60K/year recurring
• 10 clients × $1K/month = $10K/month = $120K/year recurring
• That’s a real business, not project-to-project hustle

How to Upsell Support Packages

Timing: 30 days after delivery (once they’re using it daily)

Email: “Hi [Client],

It’s been a month since we launched [Software]. How’s it going?

I wanted to follow up about ongoing support. Right now, if something breaks or you need changes, it’s billed hourly at $150/hour.

Many of my clients prefer a support package instead – predictable monthly cost, faster response times, and included development hours for improvements.

I have three tiers: Basic ($500/mo), Professional ($1K/mo), and Premium ($2K/mo).

Want to hop on a 15-min call to discuss what makes sense for you?”

Conversion Rate: 30-50% of clients will buy some level of support

Remember

One-time projects = unpredictable income, constant hustle for new clients

Recurring revenue = stability, compounding growth, real business

Offer support packages to every client. Even if only 3 out of 10 buy, that’s $3K/month recurring revenue.