Outdated Course Content

Response Patterns (from samples)

Common openings:

• “Hello,”
• “Hi,”
• “Hi there,”

Common core lines:

• “Hello,”
• “Best,”
• “Thanks for reaching out!”

Common closings:

• “Best,”
• “Best wishes,”
• “Let me know if you have any other questions!”

Phrases That Work (4-gram frequency)

• “for the heads up” — 14 (13.3%)
• “thanks for the heads” — 13 (12.4%)
• “if you have any” — 12 (11.4%)
• “is up to date” — 11 (10.5%)
• “know if you have” — 11 (10.5%)
• “up to date and” — 10 (9.5%)
• “thanks for reaching out” — 9 (8.6%)
• “the course is up” — 8 (7.6%)
• “course is up to” — 8 (7.6%)
• “let me know if” — 8 (7.6%)

Tone Guidance (observed)

• Openings trend toward: “Hello,”
• Closings often include: “Best,”

What NOT To Do

• Don’t introduce policy details that are not present in the verified response lines above.
• Don’t paraphrase or reframe the customer’s question in a way that changes meaning.
• Don’t add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above
• NOT introduce policy details that are not present in the verified response lines above.