Course Difficulty or Prerequisites

Response Patterns (from samples)

Common openings:

• “Hey,”
• “Hello,”
• “Hi there,”

Common core lines:

• “Thanks for reaching out!”
• “Best,”
• “Hey,”

Common closings:

• “Best,”
• “We’ve initiated a refund. It can take 5-10 days for the banks to reconcile and return the money to your account.”
• “It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it’s processed by your financial institution.”

Phrases That Work (4-gram frequency)

• “let me know if” — 10 (13%)
• “me know if you” — 8 (10.4%)
• “know if you have” — 8 (10.4%)
• “if you have any” — 8 (10.4%)
• “thanks for reaching out” — 8 (10.4%)
• “thanks for the feedback” — 5 (6.5%)
• “feedback and giving the” — 5 (6.5%)
• “and giving the course” — 5 (6.5%)
• “giving the course a” — 5 (6.5%)
• “the course a go” — 5 (6.5%)

Tone Guidance (observed)

• Openings trend toward: “Hey,”
• Closings often include: “Best,”

What NOT To Do

• Don’t introduce policy details that are not present in the verified response lines above.
• Don’t paraphrase or reframe the customer’s question in a way that changes meaning.
• Don’t add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above
• NOT introduce policy details that are not present in the verified response lines above.