User Journey Mapping

Position in workflow: v0.4 Persona Definition → v0.4 User Journey Mapping → v0.4 Screen Flow Definition

User journeys transform features into paths. A journey answers: “How does [persona] go from [trigger] to [value moment] using [features]?”

Journey Types

Rule: Define Onboarding first (it gates everything), then Core journeys (they deliver KPI-), then others.

Journey Anatomy

Every journey has:

1. Trigger — What causes the user to start? (Event, not “opens app”)
2. Steps — Actions linked to FEA- features
3. Pain Points — Where friction exists (design around these)
4. Moment of Value — When user achieves goal (this drives KPI-)

Mapping Process

1. Pull PER- (personas) from Persona Definition

   • Each journey belongs to a specific persona

2. Pull FEA- (features) and KPI- (outcomes) from v0.3

   • Features are the building blocks of journey steps
   • KPIs tell you which journeys matter most

3. Define trigger events

   • What causes the user to start this journey?
   • Be specific: “Receives calendar invite” not “opens app”

4. Map step flow using features

   • Each step = an action the user takes
   • Link each step to the FEA- that enables it

5. Identify pain points

   • Where might the user get confused, frustrated, or blocked?
   • These inform UX design decisions

6. Mark “moments of value”

   • When does the user get the payoff?
   • This should tie to KPI- measurement

7. Create UJ- entries with full traceability

UJ- Output Template

UJ-XXX: [Journey Title]
Persona: [PER-XXX]
Type: [Core | Onboarding | Recovery | Power User]
Trigger: [Event that initiates journey]
Goal: [What user wants to accomplish]

Steps:
  1. [Action] → FEA-XXX
  2. [Action] → FEA-XXX
  3. [Action] → FEA-XXX
  ...

Pain Points:
  - [Step X]: [Potential friction — e.g., "requires context switch"]
  - [Step Y]: [Potential friction]

Moment of Value: [When user achieves goal — be specific]
KPI Link: [KPI-XXX this journey drives]
Success Metric: [How we measure journey completion]
Dependencies: [BR-XXX constraints, API-XXX if known]

Example UJ- entry:

UJ-001: First Report Generation
Persona: PER-001 (Overwhelmed Ops Manager)
Type: Core
Trigger: User completes onboarding and sees empty dashboard
Goal: Generate first automated report to see time-saving value

Steps:
  1. Click "Create Report" → FEA-003 (one-click reports)
  2. Select data source → FEA-001 (auto-sync)
  3. Choose report template → FEA-008 (templates)
  4. Preview report → FEA-003
  5. Export/share report → FEA-009 (export)

Pain Points:
  - Step 2: User may not have connected data source yet (dependency on UJ-002)
  - Step 3: Template overload if too many choices

Moment of Value: Seeing the completed report with their actual data
KPI Link: KPI-002 (activation rate)
Success Metric: Time from "Create Report" click to export ≤ 5 minutes
Dependencies: BR-015 (data format rules), UJ-002 (data source connection)

Feature-to-Journey Validation

After mapping journeys, validate:

• No orphaned features: Every FEA- appears in at least one UJ-
• No journey gaps: Every step has a FEA- that enables it
• KPI coverage: Core journeys tie to Tier 1/2 KPIs

If a FEA- isn’t in any journey, either:

1. Add it to a journey (you missed a use case), or
2. Cut it from scope (it’s not needed)

Journey Sequencing

Map dependencies between journeys:

UJ-000: Onboarding (gates all)
    ↓
UJ-001: First Report (Core) ← KPI-002 (activation)
    ↓
UJ-002: Data Source Connection (Core) ← KPI-003 (depth)
    ↓
UJ-003: Team Invite (Power User) ← KPI-004 (expansion)

Anti-Patterns to Avoid

Quality Gates

Before proceeding to Screen Flow Definition:

• Onboarding journey defined first
• All Core journeys mapped to KPI-
• Every FEA- appears in at least one journey
• Every journey has a specific trigger (not “opens app”)
• Pain points identified for friction design
• Journey dependencies documented

Downstream Connections

UJ- entries feed into:

Detailed References

• Journey mapping examples: See references/examples.md
• UJ- entry template: See assets/uj.md
• Journey sequencing guide: See references/sequencing.md