Juicebox Common Errors

Overview

Quick reference for diagnosing and resolving common Juicebox API errors.

Error Reference

Authentication Errors

401 Unauthorized

Error: Invalid or expired API key
Code: AUTHENTICATION_FAILED

Causes:

• API key is incorrect
• API key has been revoked
• Environment variable not set

Solutions:

# Verify API key is set
echo $JUICEBOX_API_KEY

# Test with curl
curl -H "Authorization: Bearer $JUICEBOX_API_KEY" \
  https://api.juicebox.ai/v1/auth/verify

403 Forbidden

Error: Insufficient permissions for this operation
Code: PERMISSION_DENIED

Causes:

• API key lacks required scope
• Account tier limitation
• Feature not available in plan

Solutions:

• Check API key permissions in dashboard
• Upgrade account tier if needed
• Contact support for access

Rate Limiting Errors

429 Too Many Requests

Error: Rate limit exceeded
Code: RATE_LIMITED
Retry-After: 60

Causes:

• Exceeded requests per minute
• Exceeded daily quota
• Burst limit hit

Solutions:

// Implement exponential backoff
async function withBackoff(fn: () => Promise<any>, maxRetries = 3) {
  for (let i = 0; i < maxRetries; i++) {
    try {
      return await fn();
    } catch (error) {
      if (error.code === 'RATE_LIMITED') {
        const delay = error.retryAfter * 1000 || Math.pow(2, i) * 1000;
        await sleep(delay);
        continue;
      }
      throw error;
    }
  }
}

Search Errors

400 Bad Request – Invalid Query

Error: Invalid search query syntax
Code: INVALID_QUERY
Details: Unexpected token at position 15

Causes:

• Malformed query syntax
• Invalid field name
• Unclosed quotes

Solutions:

// Validate query before sending
function validateQuery(query: string): boolean {
  const openQuotes = (query.match(/"/g) || []).length;
  if (openQuotes % 2 !== 0) return false;

  const openParens = (query.match(/\(/g) || []).length;
  const closeParens = (query.match(/\)/g) || []).length;
  if (openParens !== closeParens) return false;

  return true;
}

404 Profile Not Found

Error: Profile with ID 'xxx' not found
Code: NOT_FOUND

Causes:

• Profile ID is invalid
• Profile has been removed
• Stale cache reference

Solutions:

• Verify profile ID format
• Handle not found gracefully
• Implement cache invalidation

Network Errors

ETIMEDOUT

Error: Request timed out
Code: TIMEOUT

Solutions:

// Increase timeout for large searches
const client = new JuiceboxClient({
  apiKey: process.env.JUICEBOX_API_KEY,
  timeout: 60000 // 60 seconds
});

Diagnostic Commands

# Check API status
curl https://status.juicebox.ai/api/status

# Verify connectivity
curl -I https://api.juicebox.ai/v1/health

# Test authentication
curl -H "Authorization: Bearer $JUICEBOX_API_KEY" \
  https://api.juicebox.ai/v1/auth/me

Error Handling Pattern

try {
  const results = await juicebox.search.people(query);
} catch (error) {
  if (error.code === 'RATE_LIMITED') {
    // Queue for retry
  } else if (error.code === 'INVALID_QUERY') {
    // Fix query syntax
  } else if (error.code === 'AUTHENTICATION_FAILED') {
    // Refresh credentials
  } else {
    // Log and alert
    logger.error('Juicebox error', { error });
  }
}

Resources

• Error Codes Reference
• Status Page

Next Steps

After resolving errors, see juicebox-debug-bundle for collecting diagnostic info.