sla-tracking
8
总安装量
3
周安装量
#35063
全站排名
安装命令
npx skills add https://github.com/gtmagents/gtm-agents --skill sla-tracking
Agent 安装分布
gemini-cli
3
opencode
2
antigravity
2
replit
2
claude-code
2
github-copilot
2
Skill 文档
SLA Tracking System Skill
When to Use
- Establishing or revisiting SLA metrics between marketing, SDR, and sales pods.
- Building dashboards/alerts for pipeline speed and follow-up compliance.
- Running retrospectives after SLA breaches or pipeline delays.
Framework
- Definitions â clarify timestamps (MQL, SAL, SQL), owner transitions, and acceptance criteria.
- Targets â set response + acceptance SLAs per segment, region, or channel.
- Measurement â configure data pipelines pulling MAP + CRM events, dedupe logic, and exclusions.
- Alerting â thresholds, notification channels, severity levels, and on-call rotation.
- Review Cadence â weekly dashboards, monthly retros, quarterly recalibration.
Templates
- SLA scorecard (segment â target â actual â variance â owner).
- Alert playbook with trigger conditions and escalation steps.
- Retro template capturing root cause, fixes, and follow-up experiments.
Tips
- Anchor SLAs to revenue impact (pipeline $) to drive accountability.
- Include qualitative context (reason codes) to separate data gaps vs true SLA misses.
- Pair with
routing-logicupdates when volume spikes create bottlenecks.