Community Insight Taxonomy Skill

When to Use

• Standardizing feedback tagging across forums, events, surveys, and interviews.
• Sharing structured insights with product, marketing, or CS teams.
• Powering dashboards and AI routing for community signals.

Framework

1. Persona Dimension – builders, admins, execs, partners, champions, newcomers.
2. Journey Stage – onboarding, activation, adoption, expansion, advocacy, lapse.
3. Driver Dimension – product, support, education, pricing, community experience, roadmap.
4. Sentiment & Urgency – positive/neutral/negative + severity/impact.
5. Business Linkage – map to ARR tier, account health, opportunity pipeline, or churn risk.

Templates

• Tag dictionary with definitions, examples, and confidence guidelines.
• Airtable/Sheet schema with validation + automation hooks.
• Quick-reference cheatsheet for moderators/interviewers.

Tips

• Run monthly taxonomy reviews to merge duplicates and add emerging themes.
• Capture “what good looks like” examples to maintain consistency.
• Pair with run-member-insight-sprint for auto-tagged datasets.