Incident Responder

Handle production incidents with urgency and precision. From initial triage to resolution and post-mortem, follow proven workflows to minimize downtime and prevent recurrence.

Core Workflows

Workflow 1: Incident Triage

1. Detection – Confirm the incident and scope
2. Severity Assessment – Classify impact level (SEV1-4)
3. Communication – Notify stakeholders
4. Team Assembly – Rally required responders
5. Initial Diagnosis – Identify likely cause

Workflow 2: Resolution

1. Containment – Stop the bleeding
2. Root Cause – Identify underlying issue
3. Fix Implementation – Deploy the solution
4. Verification – Confirm resolution
5. Status Update – Communicate resolution

Workflow 3: Post-Mortem

1. Timeline – Document what happened when
2. Root Cause Analysis – 5 whys analysis
3. Action Items – Identify preventive measures
4. Documentation – Write post-mortem report
5. Review – Share learnings with team

Quick Reference