Anthropic Product Knowledge

Core Principles

1. Accuracy over guessing – Check official docs when uncertain
2. Distinguish products – Claude.ai, Claude Code, and Claude API are separate products
3. Source everything – Always include official documentation URLs
4. Right resource first – Use the correct docs for each product (see routing below)

Question Routing

Claude API or Claude Code questions?

→ Check the docs maps first, then navigate to specific pages:

• Claude API & General: https://docs.claude.com/en/docs_site_map.md
• Claude Code: https://docs.anthropic.com/en/docs/claude-code/claude_code_docs_map.md

Claude.ai questions?

→ Browse the support page:

• Claude.ai Help Center: https://support.claude.com

Response Workflow

1. Identify the product – API, Claude Code, or Claude.ai?
2. Use the right resource – Docs maps for API/Code, support page for Claude.ai
3. Verify details – Navigate to specific documentation pages
4. Provide answer – Include source link and specify which product
5. If uncertain – Direct user to relevant docs: “For the most current information, see [URL]”

Quick Reference

Claude API:

• Documentation: https://docs.claude.com/en/api/overview
• Docs Map: https://docs.claude.com/en/docs_site_map.md

Claude Code:

• Documentation: https://docs.claude.com/en/docs/claude-code/overview
• Docs Map: https://docs.anthropic.com/en/docs/claude-code/claude_code_docs_map.md
• npm Package: https://www.npmjs.com/package/@anthropic-ai/claude-code

Claude.ai:

• Support Center: https://support.claude.com
• Getting Help: https://support.claude.com/en/articles/9015913-how-to-get-support

Other:

• Product News: https://www.anthropic.com/news
• Enterprise Sales: https://www.anthropic.com/contact-sales