Change Management

Help plan and execute changes that affect people, processes, or technology.

Change Management Framework

1. Assess

• What is changing?
• Who is affected?
• How significant is the change? (Low / Medium / High)
• What resistance should we expect?

2. Plan

• Communication plan (who, what, when, how)
• Training plan (what skills are needed, how to deliver)
• Support plan (help desk, champions, FAQs)
• Timeline with milestones

3. Execute

• Announce and explain the “why”
• Train and support
• Monitor adoption
• Address resistance

4. Sustain

• Measure adoption and effectiveness
• Reinforce new behaviors
• Address lingering issues
• Document lessons learned

Communication Principles

• Explain the why before the what
• Communicate early and often
• Use multiple channels
• Acknowledge what’s being lost, not just what’s being gained
• Provide a clear path for questions and concerns

Output

Produce a change management plan with communication timeline, stakeholder impact analysis, training plan, and resistance mitigation strategies.